This Privacy Policy explains how Duaa Brands LLC collects, uses, discloses, and protects information when you use the House of Duaa mobile app (the “App”) and related services, including controlling compatible aroma diffuser devices and shopping in the House of Duaa store.
By using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.
Duaa Brands LLC operates the House of Duaa App. For privacy questions or requests, contact us at support@houseofduaa.com or visit www.houseofduaa.com.
We collect only the information needed to operate the App, support your account, control devices, and process orders.
If you sign in, we process account information through our commerce platform provider, Shopify, including:
Authentication tokens required to keep you signed in are stored securely on your device.
If you use the App without signing in, we assign an anonymous installation identifier and guest session identifier so you can pair and control devices on that phone. We may also collect:
When you pair or control a compatible aroma diffuser, we may collect and store:
Some usage from a physical remote control may not be visible to the App.
We do not collect your contacts, microphone audio, photo library contents, or advertising identifiers for third-party ad tracking.
We use information to:
We do not sell your personal information.
The App may request the following device permissions:
| Permission | Why we use it |
|---|---|
| Bluetooth | Discover, pair with, and control compatible diffusers. |
| Camera | Scan QR codes during device setup. Images are processed on your device for scanning and are not stored as photos by default. |
| Location (while using the app) | Support Bluetooth discovery on some platforms and determine country for service configuration. We do not use location for unrelated advertising. |
| Internet / network | Sync device state, authenticate your account, and access shop and order features. |
| Local storage | Cache device data and queue changes when offline. |
You can deny permissions in your device settings, but related features may not work.
Where applicable, we rely on:
We share information only as described below:
api.nsinn.io.
The App integrates with third-party services that process data under their own privacy policies, including:
| Provider | Purpose | Privacy policy |
|---|---|---|
| Shopify Inc. | Customer accounts, storefront, cart, checkout, orders, and addresses | shopify.com/legal/privacy |
The current App does not include third-party advertising SDKs, push notification marketing SDKs, or social login SDKs from the legacy House of Duaa app.
In the App, you can manage optional device-data sharing preferences under Settings → Privacy & device data, including:
You can also control device permissions in your phone’s system settings.
Depending on where you live, you may have the right to:
To exercise these rights, email support@houseofduaa.com. We may need to verify your identity before fulfilling a request.
Account deletion: You may sign out at any time in the App. To delete your customer account and associated personal data, sign in at www.houseofduaa.com and complete the Shopify customer account deletion flow in your account settings. You can also contact support@houseofduaa.com for assistance.
We retain information only as long as needed to provide the App, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it, subject to backup retention cycles.
We use administrative, technical, and organizational safeguards designed to protect information, including encryption in transit (HTTPS/TLS), secure token storage on device, and access controls on our servers. No method of transmission or storage is completely secure.
We are based in the United States. If you use the App from outside the United States, your information may be processed in the United States and other countries where our service providers operate. We take steps designed to ensure appropriate protections for cross-border transfers where required by law.
The App is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.
California residents may have additional rights under the CCPA/CPRA, including the right to know, delete, and correct personal information, and the right to opt out of sale or sharing. We do not sell or share personal information for cross-context behavioral advertising. Submit requests to support@houseofduaa.com.
We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. Material changes may also be communicated in the App or by other appropriate means. Continued use of the App after an update means you accept the revised policy.
Duaa Brands LLC
Email: support@houseofduaa.com
Website: www.houseofduaa.com